Download the apps troubleshooter

Free YouTube Downloader. IObit Uninstaller. Internet Download Manager. WinRAR bit. VLC Media Player. MacX YouTube Downloader. Microsoft Office YTD Video Downloader. Adobe Photoshop CC. VirtualDJ Avast Free Security. WhatsApp Messenger. Talking Tom Cat. Clash of Clans. Subway Surfers. TubeMate 3. There is a problem with this Windows Installer package.

A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Error indicates that installation failed for Acrobat or Adobe Reader 8. See Acrobat installation fails giving error on Windows.

See How to prevent the rollback of Acrobat installation on Windows bit. Post questions and get answers from experts. Legal Notices Online Privacy Policy. Fix errors installing Adobe apps Search. All Apps User Guide. Select an article: Select an article:. Applies to: All Apps. Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors.

Type the error number or title below to find your error and see common solutions. Find your error. Type the error code or title Error code P There seems to be a problem with the download process.

Most common errors. Error code 1: Installation failure Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers. Error code P1: Installation failure Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Exit code 6 Exit code 6 indicates an installation failure. Solution If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors Creative Cloud. Exit code 7 Exit code 7 indicates an installation failure. Error code 16 Error code 16 indicates a configuration failure while launching a Creative Cloud app.

Error code The return code from the Adobe Installer Process is 19 Error code 19 indicates that a conflicting process is running. Solution Close the conflicting processes and try the installation again. Error code System requirements not met Error code 21 indicates that your device does not meet the minimum system requirements for installing the application. Solution Upgrade your system to minimum system requirements required for installing the application. Error code P System requirements not met Error code P21 indicates that your device does not meet the minimum system requirements for installing the application.

Error code Case-sensitive drives not supported Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive. Solution To fix this error, install the app onto a non-case-sensitive drive. Error code Insufficient disk space Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Solution Free up some space and select Retry. Error code P Insufficient disk space Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors. Solution Go to the Creative Cloud website and try to install your app again.

Error code P There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution Make sure you're not logged in with a restricted account. Solution See Fix error codes 42 and 72 when installing or updating Creative Cloud apps. Solution Select Retry to try creating the file or directory again. Error code Installation failed Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution Quit the installer and launch it again to retry. Solution Select Retry to install or update the app again. Error code P Installation failed Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation. Solution Select Retry to try accessing the file or directory again.

Error code Installation failed Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Solution Try the following solutions in order. Close the browser, and try to install the app again. Restart your machine, and install the app again. Open the file ACC. Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log.

In the following example, the user needs to close the file chrome. Error code Core components failed to install Error code 50 indicates that some core components failed to install.

Close the browser and try to install the app again. Restart your machine and try to install the app again. Uninstall the app and try to install the app again. Error code P Installation failed Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Solution Install all Windows updates. Error code Another installer is already running Error code 81 indicates that another Adobe installation might be running in the background.

Error code P Another installer is already running Error code P81 indicates that another Adobe installation might be running in the background.

Error code Adobe Application Manager is running Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation. Solution Wait for the Adobe Application Manager to finish, and then try again. Error code P Adobe Application Manager is running Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution To fix this error, wait for the Adobe Application Manager to finish, and then try again. Error code Another version of Creative Cloud desktop app is running Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution Quit the Creative Cloud desktop app , and try updating the app again. Error code Another installer instance is running Error 86 indicates that when attempting to update your application, a conflict occurred with another instance of the application running on your device. Solution Quit the installer and try again. Error code P Another version of Creative Cloud desktop app is running Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Error code Another installer is already running Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process. Solution Wait for the installation to complete, and then try to install the app again. Right-click the taskbar, and select Task Manager. Once the other installation closes, try to install the app again. Error code P Another installer is already running Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process.

Error code Unable to install the product Error code indicates that PIM cannot be modified or created. Solution Select Retry to download and install the app again.

Error code Unable to install the product Error code indicates an installation failure. Error code C Unable to install the product Error code C indicates an installation failure. Solution Select Retry. Error code The download is damaged Error code indicates that one of the installation files is missing or corrupted.

Error code C The download is damaged Error code C indicates that one of the installation files is missing or corrupted. Error code Another installer instance is running Error code indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation.

Solution Wait for the other installation to finish, and then try again. Error code C Another installer instance is running Error code C indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation. Error code Unable to install the product Error code indicates that your operating system's internal resources are overburdened. Solution Close unnecessary programs, and then select Retry to download and install the app again.

Error code C Unable to install the product Error code C indicates that your operating system's internal resources are overburdened. Error code Unable to reach Adobe servers Error code indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

Solution Follow the given steps. If prompted, allow the Creative Cloud desktop app to access the Internet. If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS. Once you've configured the software firewall, try to install your app again.

Error code C Unable to reach Adobe servers Error code C indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. Error code Unable to extract files Error code indicates an error during file extraction. Solution Select Retry to begin the download and installation again. Error code C Unable to extract files Error code C indicates an error during file extraction. Error code The download is damaged Error code indicates that the downloaded file is corrupt.

Error code C The download is damaged Error code C indicates that the downloaded file is corrupt. Error code The download is damaged Error code indicates that an antivirus software on the device has blocked a functionality in the download process. Solution Disable the antivirus software on your system before trying to install the app again. Error code C The download is damaged Error code C indicates that an antivirus software on the device has blocked a functionality in the download process.

Error code The download appears corrupted Error code indicates that the download appears corrupted. Solution 1. Try to install the app again. Error code C The download appears corrupted Error code C indicates that the download appears corrupted.

Error code No Internet connection Error code indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Solution: 1. Error code C No Internet connection Error code C indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Error code Server not responding Error code indicates that your device is not able to connect to the Adobe servers. Solution Check your Internet connectivity and firewall settings, and then try again.

Error code C Server not responding Error code C indicates that your device is not able to connect to the Adobe servers. Error code Insufficient disk space Error code indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Solution Free up some space, and select Retry. Error code C Insufficient disk space Error code C indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code Error writing to the temporary file location Error code indicates that the installer has issues with the temp folder settings or access to them on your device.

Solution Fix permissions for the temporary location. Error code C Error writing to the temporary file location Error code C indicates that the installer has issues with the temp folder settings or access to them on your device. Error code Unable to reach Adobe servers Error code indicates that your device cannot connect to the Adobe servers. Error code C Unable to reach Adobe servers Error code C indicates that your device cannot connect to the Adobe servers.

Error code C Unable to reach Adobe servers Error C indicates that your device cannot connect to the Adobe servers. Error code The download is damaged Error code indicates that one of the installation files is damaged. Error code C The download is damaged Error code C indicates that one of the installation files is damaged.

Error code Unable to extract files Error code indicates that the installer is not able to extract the zip file in temp location on your device.

Error code C Unable to extract files Error code C indicates that the installer is not able to extract the zip file in temp location on your device. Solution Select Retry to download and install it again. Error code Unable to install the product Error code indicates that your app could not be installed. Solution Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool , and then try to install the app again. Error code C Unable to install the product Error code C indicates that your app could not be installed.

Error code Unable to install the product in the root directory Error code indicates that the app could not be installed in the root directory. Solution Select another install location in your device preferences, and then try the installation again.

Error code C Unable to install the product in the root directory Error code C indicates that the app could not be installed in the root directory. Error code More space required to install app Error code indicates that your device doesn't have enough disk space to install the app.

Solution Free up some space or select another install location for your app. How to change the install location for your app 1. In the left sidebar, select Apps. If this doesn't fix the issue, restart your device and install the app again. Error code C More space required to install app Error code C indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code Unable to uninstall the product Error code indicates a failure to uninstall. Solution Select Retry to uninstall the app again. Error code C Unable to uninstall the product Error code C indicates a failure to uninstall. Error code C Unable to install the product Error C indicates an installation failure. Error code The system is low on memory Error code indicates that your device does not have the required memory to complete the installation smoothly.

Solution Restart the device, and try the installation again. Error code C The system is low on memory Error code C indicates that your device does not have the required memory to complete the installation smoothly. Error code The download is damaged Error code indicates a corrupted download file. Error code C The download is damaged Error code C indicates a corrupted download file. Error code Unable to install the product in the selected location due to permission issues Error code indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution Select a new install location in your device preferences, and try to install the app again. Error code C Unable to install the product in the selected location due to permission issues Error code C indicates that your installed app cannot be installed in the selected location due to permission issues.

Error code Unable to install the product Error code indicates an installation failure due to an invalid token in the download package.

Error code C Unable to install the product Error code C indicates an installation failure due to an invalid token in the download package. Error code The download is damaged Error code indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Error code C The download is damaged Error code C indicates that the installation failed, as the path of the source file inside the package zip does not exist. Error code The download is damaged Error code indicates that the installation failed, as the path of the installed file or directory does not exist.

Error code C The download is damaged Error code C indicates that the installation failed, as the path of the installed file or directory does not exist. Error code File already exists Error code indicates that the file with the same name as the directory is already present in your device.

In the pop-up dialog box, select View error log. Error code C File already exists Error code C indicates that the file with the same name as the directory is already present in your device. Error code Unable to move the file Error code indicates that the installer is unable to move a file from the temporary folder where it was first downloaded.

Provide read and write permissions to the affected file or folder. Error code C Unable to move the file Error code C indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Solution Check permissions, and then try to install the app again. Error code Unable to delete the directory Error code indicates that your device could not delete a directory during the installation or uninstallation.

Solution Identify the name and path of the directory from the error message. Error code C Unable to delete the directory Error code C indicates that your device could not delete a directory during the installation or uninstallation.

Error code Unable to delete the file Error code indicates that your device cannot delete a directory during the installation or uninstallation process. Error code C Unable to delete the file Error code C indicates that your device cannot delete a directory during the installation or uninstallation process.

Error code Unable to create the symbolic link Error code indicates that the symbolic link could not be created during installation. Error code C Unable to create the symbolic link Error code C indicates that the symbolic link could not be created during installation. Error code Unable to delete the symbolic link Error code indicates that the installer does not have permission to delete symbolic link from your device. Solution Select the Installation failed link in the error message.

Click Yes. Finally, scroll down in the new window until you see the Reset button, then click Reset. Settings reset, job done hopefully. Windows 10 Settings Troubleshooter Download Free 4. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password. Learn what to do if you can't open the App Store.

In the App Store, try to update the app manually. You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.